Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page. Administrative hours are 8:00 am - 4:30 pm, Monday - Friday.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Medical Center
1970 Roanoke Blvd.
Salem, VA 24153
For the location of an inpatient or their phone number, dial the Medical Center at (540) 982-2463 (or 1-888-982-2463) and press "0" for the Operator.
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
- (540) 982-2463, select option 8
- Toll Free 1-888-982-2463, select option 8
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
OIF/OEF Point of Contact:
For resources available to returning servicemen and women of OIF (Operation Iraqi Freedom) and OEF (Operation Enduring Freedom), please contact Ms. Shelby Assad at (540) 982-2463, extension 1765. Also click on the link on this page "Returning Service Members."
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at (540) 982-2463 or 1-888-982-2463, extension 2893 regarding an appointment. To speak with someone regarding a claim, please contact the Roanoke VA Regional Office at 1-800-827-1000.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has establised an inquiry routing and information systemwhich provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Public Affairs Officer at (540) 982-2463, extension 2636 or 1400.
Web Questions
To report problems with this Web site, please contact the facility Web Manager.
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