Contacting a Veteran Inpatient:
If you come to visit a Veteran inpatient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page. Regular business hours are 8:00 am - 4:30 pm, Monday - Friday.
If you would like to send a card, gift or flowers to a Veteran inpatient, the mailing address is:
Veteran Name (Inpatient Room Number)
c/o Salem VA Medical Center
1970 Roanoke Blvd.
Salem, VA 24153
For the location or room number of a Veteran inpatient, dial the Medical Center at (540) 982-2463 (or 1-888-982-2463) and press "0" for the Operator.
For privacy, Veteran inpatients may choose to opt out of the directory listing.
Registered Nurse Assessment Line:
*If you are experiencing a life-threatening emergency, please dial 911!
*If you are experiencing an emotional crisis, fear you may harm yourself or others, please call the Veterans Crisis Line at 1-800-273-8255.
During regular business hours, contact your Primary Care Team or clinic for non-emergent medical questions. To reach your Primary Care Team call (540) 982-2463, option 6.
Contact the Registered Nurse Assessment Line for general non-emergent medical questions on weekdays from 4:30p-8:00a. This sevice is also available 24 hours on weekends and holidays.
Schedule an Appointment:
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient advocates. Their contact information is available on our customer service page.
Former Prisoners of War (FPOW) Advocate:
Our Former Prisoners of War Advocate can provide assistance to Former Prisoners of War. Please contact Rhonda Fletcher, LCSW at 540-982-2463, Ext. 1372 or 2520.
OEF/OIF/OND Point of Contact:
For resources available to returning servicemen and women of OEF (Operation Eduring Freedom), OIF (Operation Iraqi Freedom), and OND (Operation New Dawn), please contact Ms. Nancy Short at (540) 982-2463, extension 1765 or Malinda Shelor-Rogers at (540) 982-2463, extension 1601.
Compensation and Pension:
To speak with someone in compensation and pension, call the Medical Center at (540) 982-2463 or 1-888-982-2463, extension 2893 regarding an appointment. To speak with someone regarding a claim, please contact the Roanoke VA Regional Office at 1-800-827-1000.
Release of Information:
If you need to get information from your medical records, please contact our Release of Information Office.
Frequently Asked Questions:
VA has established an Inquiry Routing and Information System (IRIS), which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Public Affairs Officer at (540) 982-2463, extension 1400 or 3554.