Contact the Salem VA Medical Center - Salem VA Medical Center
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Salem VA Medical Center


Contact the Salem VA Medical Center

Salem VA Medical Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Contacting a Veteran Inpatient:

If you come to visit a Veteran inpatient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page. Regular business hours are 8:00 am - 4:30 pm, Monday - Friday.

If you would like to send a card, gift or flowers to a Veteran inpatient, the mailing address is:

Veteran Name (Inpatient Room Number)
c/o Salem VA Medical Center
1970 Roanoke Boulevard
Salem, VA 24153

For the location or room number of a Veteran inpatient, dial the Medical Center at 1-540-982-2463 (or 1-888-982-2463) and press "0" for the Operator.
For privacy, Veteran inpatients may choose to opt out of the directory listing.

Registered Nurse Assessment Line:

*If you are experiencing a life-threatening emergency, please dial 911!
*If you are experiencing an emotional crisis, fear you may harm yourself or others, please call the Veterans Crisis Line at 1-800-273-8255, press 1.

During regular business hours, contact your Primary Care Team or clinic for non-emergent medical questions. To reach your Primary Care Team call 1-540-982-2463, option 6.

Contact the Registered Nurse Assessment Line for general non-emergent medical questions on weekdays from 4:30p-8:00a. This sevice is also available 24 hours on weekends and holidays.

  • 1-540-982-2463, ext. 1981 (or) 1-540-224-1981
  • Toll Free 1-888-982-2463, ext. 1981

Schedule an Appointment:

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Advocate:

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient advocates by calling 1-540-982-2463, ext. 1000. For more information, please visit our customer service page.

Former Prisoners of War (FPOW) Advocate:

Our Former Prisoners of War Advocate can provide assistance to Former Prisoners of War. Please contact Geri Conway, LCSW, at 1-540-982-2463, ext. 1372 or 2520.

Transition and Care Management Program (formerly OEF/OIF/OND):
For resources available to returning servicemen and women, please contact Malinda Shelor-Rogers, LCSW, TCM Program Manager at 1-540-982-2463, ext. 1765, Cherri Hall, LCSW, TCM Case Manager at 1-540-982-2463 Ext. 1601, or Tammy Folaron, LCSW, TCM Case Manager at 1-540-982-2463 Ext. 2843 . For more information, please visit or Transition and Care Managment Program page.

Compensation and Pension:

To speak with someone in compensation and pension, call the Medical Center at 1-540-982-2463 or 1-888-982-2463, ext. 2893 regarding an appointment. To speak with someone regarding a claim, please contact the Roanoke VA Regional Office at 1-800-827-1000.

Frequently Asked Questions:

VA has established an Inquiry Routing and Information System (IRIS), which provides answers to frequently asked questions. You may also use this system to submit a comment, question, or concern.

News Media:

Members of the news media should contact our Public Affairs Officer at 1-540-982-2463, ext. 1400 or 3554.