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Salem VA Medical Center


Remembering your appointments just got easier!


VEText, a convenient text message system to remind Veterans of appointments and allow them to confirm or cancel an appointment with a text message reply.

Tuesday, April 17, 2018

What is VEText?

An automated, interactive text message system to remind Veterans of upcoming VA appointments. Veterans can respond to confirm or cancel an appointment. Veterans are already enrolled and can respond to confirm or cancel an appointments. When you receive a text message, just follow the prompts to confirm or cancel your appointment.

Why is VA introducing VEText?

For one reason or another, Veterans miss more than 9 million health care appointments each year. Sometimes it is hard to keep track of the times or it may be difficult to cancel appointments. This program will send timely text alerts. Veterans can confirm or cancel the date and time with a simple text back. VA will then offer any newly opened appointment times to other Veterans.

What does VEText do?

Reminds Veterans of appointments.
Allows Veterans a useful cancellation option if desired.
Allows a download of the reminder to a calendar file.

When will VEText start?

VEText began April 13, 2018 for most Salem VA Medical Center health care appointments.

What do Veterans need to do to get started with VEText?

Update or provide an active cell phone number with VA staff.
No need to opt-in; text appointment reminders will occur automatically.
Veterans may STOP the texts by following the instructions within the texts.
No cell phone? No problem. VetText does not replace other reminders. It simply improves the experience.
VEText does not show personal information—just a simple reminder of an appointment and offers tools to manage the appointment.
If you would like to know more, you may call 540-525-5954 for more information.


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