Beneficiary Travel - Salem VA Medical Center
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Salem VA Medical Center


Beneficiary Travel

There are many factors determining travel eligibility and it is important Veterans with questions are provided accurate information. Veterans may call (540) 982-2463, Extension 2357 with questions not answered by the following information.

The Beneficiary Travel Program provides eligible Veterans and other beneficiaries mileage reimbursement from their residence of record to the closest VA that offers the service by common carrier (plane, train, bus, light rail, etc.), or when medically indicated, "special mode" (ambulance, wheelchair van) transport to and from VA health care or authroized non-VA health care for which the Veteran is eligible.

If you meet the criteria below, you may be eligbile for mileage reimbursement for special mode transport in association with obtaining VA helath services.

A Veteran may be eligible for Beneficiary Travel services if the following criteria are met:

 •You have a service-connected (SC) condition of 30 percent or more, or

 •You are traveling for treatment of a SC condition, or

 •You receive VA pension, or your income does not exceed the maximum annual VA pension rate, or

 •You are traveling for a scheduled compensation or pension

You may qualify for special mode transportation (ambulance, wheelchair van, etc.) if you meet one of the above criteria and

 •Your medical condition requires a specially equipped van as determined by a VA provider, and

 •The travel is preauthorized (authorization is not required for emergencies if a delay would be hazardous to life or health)

How to Apply

To improve efficiency and decrease Veteran wait times, Salem VA Health Care System has implemented a centralized system to process Beneficiary Travel Requests. Veterans can now submit their travel claim at any kiosk across our health care system.

By using the kiosks, Veterans no longer must wait in lines to complete their transaction. BT claims processors receive the initial reimbursement request and complete the transaction quicker and with more accuracy. The new system centralizes the process, which increases the visibility for all claims and improves data collection, analysis and reporting.

Veterans may also apply for travel reimbursement by completing VA Form 10-3542 (Veteran/Beneficiary Claim for Reimbursement of Travel Expenses) and submitting the form directly to the clinic or service where care was provided.  This form is available at:

Please note, a Veteran must have a current physical address on file for their beneficiary travel request to be processed. Claims must be submitted within 30 calendar days from the date the travel is completed or the date the applicant is notified he or she is eligible for travel payments if the request is based on a change in eligibility. 

Mileage Rates

The mapping tool VA uses for beneficiary travel will now calculate the driving distance using the fastest route per Bing maps. 

General Travel

The current mileage reimbursement rate is $0.415 (41.5 cents) per mile for general travel. Scheduled appointments qualify for round-trip mileage. Unscheduled visits may be limited to return mileage only.

Reimbursement will be paid for travel to the closest VA facility unless a different location was determined by VA.

Contact Info


  • Salem VA Medical Center
    Building 143
    Main Lobby, Rm BA-104

Contact Number(s)

  • 540-982-2463 Ext. 2357
  • 540-982-2463 Ext. 2761

Hours of Operation

  • 7:45am-4:30pm