Salem VA Medical Center
Returning Service Members
Transition and Care Management Program (formerly known as the Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn or OEF/OIF/OND Program)
The Salem VAMC Transition and Care Management Program (TCM) works with transitioning Servicemembers and post 9/11 Veterans. We serve as the primary point of contact for any issues related to access to care and provide ongoing care management services as needed.
Combat Veteran Eligibility
The Department of Veterans Affairs has new eligibility rules. These rules apply to both Active Component and Reserve Component personnel who served in designated combat zones since November 11, 1998. From the date of separation from active duty, an eligible Veteran may receive 5 years of free priority care.
* Free care refers to all services related to the Veteran's
combat experience, even if there is insufficient medical
evidence to conclude that such a condition is attributable
to such service. Co-payments may be charged for the
treatment of non-combat related conditions.
To enroll in the VA Health Care System and apply for benefits, contact the Transition and Care Management Program for assistance or you may fill out an online application.
Transition and Care Management (TCM) Program Staff
For resources available to returning servicemen and women, please contact:
Shanelle N. Snyder, LCSW (Bio)
TCM Program Manager
1-888-982-2463 ext 1765
1-540-982-2463 ext 1765
Melinda Shelor-Rogers, LCSW (Bio)
TCM Case Manager
1-888-982-2463 ext 1601
1-540-982-2463 ext 1601
Nancy Short, LCSW, VHA-CM (Bio)
Alternate Point of Contact/
1-888-982-2463 ext 4693
1-540-982-2463 ext 4693
Combat Stress Remains Even After You Return Home
Readjustment challenges can affect many areas of daily functioning including work and relationships. The lingering effects of stress can be expressed in many ways including irritability, hostility, anger, trouble sleeping, and emotional numbing. If you are experiencing issues with readjustment, help is available.
1-888-982-2463 ext. 1578
Roanoke Vet Center
1-888-927-8387 or 1-540-342-9726
Veterans Crisis Hotline
Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)
VA is ready to provide health care and other medical services to our nation's returning OEF/OIF/OND Servicemembers. The Salem VA Medical Center has a team ready to welcome OEF/OIF/OND Servicemembers and to help coordinate their care. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.
Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.
Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.
NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.