Returning Service Members - Salem VA Medical Center
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Salem VA Medical Center


Returning Service Members

Welcome Home American Hero

Transition and Care Management Program (formerly known as the Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn or OEF/OIF/OND Program)

The Salem VAMC Transition and Care Management Program (TCM) works with transitioning Servicemembers and post 9/11 Veterans.  We serve as the primary point of contact for any issues related to access to care and provide ongoing care management services as needed.

Combat Veteran Eligibility

The Department of Veterans Affairs has new eligibility rules. These rules apply to both Active Component and Reserve Component personnel who served in designated combat zones since November 11, 1998. From the date of separation from active duty, an eligible Veteran may receive 5 years of free priority care.

* Free care refers to all services related to the Veteran's
combat experience, even if there is insufficient medical
evidence to conclude that such a condition is attributable
to such service. Co-payments may be charged for the
treatment of non-combat related conditions.

To enroll in the VA Health Care System and apply for benefits, contact the Transition and Care Management Program for assistance or you may fill out an online application.

Transition and Care Management (TCM) Program Staff

For resources available to returning servicemen and women, please contact:


Malinda Shelor-RogersMalinda Shelor-Rogers, LCSW, C-ASWCM  
TCM Program Manager

888-982-2463 ext 1765

540-982-2463 ext 1765

Fax: 540-224-1958




Combat Stress Remains Even After You Return Home

Readjustment challenges can affect many areas of daily functioning including work and relationships. The lingering effects of stress can be expressed in many ways including irritability, hostility, anger, trouble sleeping, and emotional numbing. If you are experiencing issues with readjustment, help is available.

Please call: 

Program Rise
1-888-982-2463 ext. 1578

Roanoke Vet Center 
1-888-927-8387 or 1-540-342-9726

Veterans Crisis Hotline
1-800-273-8255  Press 1

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.


Malinda Shelor-Rogers, LCSW, C-ASWCM
TCM Program Manager
540-982-2463 Ext. 1765

Cherri Hall, LCSW
TCM Case Manager
540-982-2463 Ext. 1601

Tammy Folaron, LCSW
TCM Case Manager
540-982-2463 Ext. 1454